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FAQ
With self-check-in, you will receive detailed instructions via email, WhatsApp, or SMS prior to your arrival. Simply follow the steps to confirm your booking information, complete your payment, and obtain your room key.
As we are a reception-less hotel, it is important for our guests to check in independently and use the self-check-in process. If you have any questions or issues, our customer service hotline is available to provide assistance.
After completing the self-check-in, you will find your room keys in a key box near the entrance area. The exact location will be specified in the instructions.
Yes, you are welcome to store your luggage at our boutique hotel if you arrive earlier.
Payment is typically made at the time of booking and can be canceled up to 7 days before the scheduled booking. Payment directly at the hotel is not possible.
Unfortunately, bookings cannot be made over the phone. However, you are welcome to book on our website, where you can enjoy a 10% discount on your next reservation.
Our boutique hotel is just a short walk away from the Linzer Gasse parking garage (Glockengasse 4A, 5020 Salzburg). There, you have the option to securely park your car during your stay. The parking fees can be obtained directly from the garage.
Alternatively, you can also utilize the short-term parking zone in front of the hotel. It is free from 7pm until 9am and also Saturdays and Sundays.
Our boutique hotel does not offer breakfast. However, there are several cafes in the immediate vicinity where you can enjoy your breakfast. We have compiled a list of recommendations for you, which you can find in our guest app along with directions. Additionally, you can purchase various snacks and drinks from our Microshop, and each room is equipped with a Nespresso machine for your morning coffee.
During check-in, you will receive the access credentials and instructions for using the Wi-Fi. Additionally, you can find more information in your room.
Yes, dogs are warmly welcome at our place for a fee of 25 EUR per night.
A baby cot can be added for an additional fee. We provide baby cots free of charge. Please feel free to email us with your request, and we will get back to you shortly.
Yes, our hotel is a smoke-free hotel. Smoking is strictly prohibited in all indoor areas, including rooms and public spaces. An additional penalty fee of up to €250.00 may be charged for smoking inside the building. Smoking is allowed outside the building.
We take the relaxation of our guests seriously, so our quiet period begins at 10:00 PM throughout the entire building.
Our rooms do not have air conditioning, but we provide Dyson Pure Cool fans upon request for the few hot days.
You can cancel your stay free of charge up to 7 days before arrival. After that, 100% of the amount will be charged.